• The client emails the document in need of editing, or a sample of the document, to Zen Editorial and explains what editing services are required and when the job needs to be done by.
• Zen Editorial reviews the document and responds by email with a free estimate. If the document could benefit from editing services other than those requested, Zen Editorial may provide estimates for those services as well, for the client to consider.
• The client reviews the estimate and decides exactly what editing services will be included in the contract. The client also must confirm who will put the approved editorial changes into the final document.
  How to Use Track Changes

  It is less costly if the client does this for themselves. The editor uses the Track Changes feature in Word, which allows the client to “accept” and “reject” all changes made to the document. Zen Editorial can finalize the document for the client at the established hourly rate. 

• Zen Editorial will draw up a contract detailing the level of editing services to be provided, the completion date, (and the target dates for client-editor interactions if multiple revisions are involved,) and the contract cost. Once both parties agree to the terms, this contract can be amended only if both parties agree to do so.
• The client sends an email indicating approval of the contract terms and pays Zen Editorial a non-refundable deposit of 30 percent (50 percent for students). The deposit can be paid by cash, cheque or PayPal, except in the case of students, who can only pay by cash or PayPal.
• Upon receipt of the deposit, Zen Editorial edits the Word document using Track Changes and emails it back to the client by the due date. The document comes with a letter summarizing any questions or suggested changes. A half-hour phone consultation is included should the client have any questions. If the contract includes any further revisions, the editor will do those as well by the due date, providing the client responds to questions within the established timeframe.
• The editor sends the client an invoice for the balance of the contract fee, and the client pays within 30 days of the invoice date by cash, cheque or PayPal, except in the case of students, who can only pay by cash or PayPal.

If the client wants proofreading or further revisions of the document done, and they are not part of the original contract, new contract terms will be drawn up.